Unveil the hidden stories: Prints born from a spark of curiosity.
I’ve always been enchanted by the fantastical tales we cherished as children, the ones we often forget as we grow up. Instead, these tales take on a new form as we get older; they turn into events for family gatherings and excuses to eat good food, or, tragically in some cases, they are forgotten—like a fading memory someone brings up once in a decade.
I started PaletteProblems after viewing so many movies reiterate on the same mythological stories. And I said, damn this story again? There are so many more stories that people have not heard of that are only native to children born from certain areas.
I design the whimsical worlds people would want to live in, and help those of us who want to find solace in the mundane everyday through a fresh perspective.
If you’re looking for something magical that reflects your playful and eccentric nature, or you want a cool piece to hang on the wall. Welcome, dear friend I have much to show you.
FAQ
How long does the prints take to ship?
Standard Shipping time is 2-7 days after the order is submitted.
What if I put in the wrong address in my order?
We can change shipping details if the product has not yet been sent, so please contact us ASAP. However if the print has been sent and cannot be recovered please email charmswong@gmail.com for a solution.
What if my order was returned to the sender?
If you notice that your order has been returned before we do, please contact us at charmswong@gmail.com with your order number and verified address. If the return was due to an incorrect address provided by you or you could not be contacted during delivery, the customer may be responsible for a second shipping fee to resend the order to the correct location. We will reach out via charmswong@gmail.com for any updated details or specific delivery instructions you may have.
What do I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please check the tracking information provided in your confirmation email. If you still have concerns, contact charmswong@gmail.com.
Can I track my order ?
A tracking number will be provided once your order is shipped. You can use this information to monitor the status of your shipment.
Will I be charged customs fees for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy differs, we can’t cover these fees at checkout.
The final fee is usually based on various factors like weight, value, and size, so if you live in a country where you usually have to pay a standard customs fee, be prepared for that extra cost.
Please check with your local customs office to see if they apply duties & taxes to your purchases.
What happens if my order is lost or damaged during shipping?
If your order is lost or damaged in transit, please reach out to charmswong@gmail.com within 14 days of the expected delivery date. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund. Please review our return policy!
What if I end up not like how the print looks in my space?
We completely understand if the print didn’t fit you quite right! We strive for quality and customer satisfaction. If you are not satisfied by your print quality or any other reason please review our return policy!
Contact us.
charmswong@gmail.com
Socials: @paletteproblems